When We Are Closed
If you are unwell or need to obtainmedication urgently in the evening, overnight or at the weekend or during Bank Holidays you have the following options.
Contact the Urgent Care Service on: 0845 600 10 13
This service is for urgent medical situations – if you, a member of your family, become ill and you are concerned. It is not for routine enquiries, such as booking an appointment with your GP, repeat prescriptions, test results etc.
When you ring the Urgent Care Service call centre at St Leonards, Dorset a trained member of staff will answer the phone and take some details from you. They will pass your details straight over to a doctor or nurse who will ring you back to ask you more about the problem and, with you, will decide the best option for you. Depending on the seriousness of your condition, this might be:
- Advice over the telephone,
- A visit to a local treatment centre, or
- A home visit by a nurse, doctor or paramedic
Call NHS Direct on 0845 46 47. NHS Direct can give you general medical information 24 hours a day,365days a year,people should also visit www.nhs.uk. Their trained nurses can provide you with expert health advice and reassurance any time of the day or night.
Visit a local pharmacy (chemist). Your local paper will have details of pharmacies opening late on weekdays and on Saturdays, Sundays and Bank Holidays.
If your injury or illness is severe, or you have had a serious accident, call 999 and ask for an ambulance. Or you can visit your local A&E department.
The Urgent Care Service is operated by Dorset Ambulance NHSTrust. If you have any queries or concerns about this service please contact:
The Operations Manager,
Dorset Emergency Communications Centre,
Dorset Ambulance NHS Trust,
Ringwood Rd,
St Leonard’s,
Dorset
BH24 2SP
Telephone: 01202 851332.
Please note that your call may be recorded to ensure consistently high standards of service are achieved.